Frequently Asked Questions

Local Delivery and Shipping

We offer same day delivery for all orders that are placed before 12:30pm. Orders placed afterward will be delivered the following day. We offer time slots for your delivery and convenience . 

The current list of cities we service are Surrey, Delta, Langley, New Westminster, Coquitlam, and Burnaby.

If you are charged $20.00 for delivery at checkout, that means the area not eligible for free deliveries. 

Delivery slots are offered every hour from 1PM to 8PM. They guarantee a delivery time frame within 30 minutes. Orders can be placed up to two days before. 

We also offer 3 hour time frame delivery slots for those who are flexible receiving delivery anytime within the 3 hours. These slots are 1PM – 4PM, 4PM – 7PM and 7PM – 10PM.

Note: Addresses do not have to be residential ones, they can be businesses as well. Please include in delivery notes which business so the courier can delivery your order correctly.

We provide complimentary shipping on all orders over $59.99 CAD. There is a $12 delivery charge for orders under $60.00

Canada Post is the trusted method of delivery for Health Canada regulations governing Canadian Medical Marijuana suppliers.

Contents of an order are individually bagged, vacuum sealed and packaged together in a bubble-lined generic Xpresspost envelope or box, depending on order size. The actual contents of the package are not disclosed in any shipping documentation to ensure confidential, safe and discrete delivery.

Canna Club Co. does not ship to Nunavut and Northern Quebec.

Canna Club Co only accepts orders from within Canada and will not ship outside of Canada. All prices are in Canadian dollars

Ordering

1. Click on the thumbnail of any product found on our website

2. Select the desired product weight and quantity.

3. Click “Add to Cart” tab.

4. To checkout, click on the “View Cart” tab at the top of the page or on the cart icon in the menu bar to review your order.

5. Click “Proceed to Checkout” tab and fill out the required information. Please note, you will be required to create an account and verify your age if you have not already.

6. Acknowledge that you have read and accept the terms & conditions, then click the “Place Order” tab at the bottom of the page.

No. All orders must be placed online, no exceptions. If you are having trouble placing an order please do no hesitate to contact support.

Payment and Fees

At the moment, Canna Club Co are only accepting Interact e-transfers for mail order marijuana and we provide customers to choose cash on delivery for local deliveries. Payment instructions will be provided with your order. We can only prepare your mail order when the e-transfer has been received. 

All transactions completed before 9:00am PST are guaranteed to be shipped out that same day via Xpresspost. Your payment has to be received by 9:00am Tuesday If you want your order guaranteed to get to your door by Friday. Transactions can take up to 40 minutes to get through to us once it’s sent from your account.

Once the package has been sent out for shipping, an email will be sent out with a tracking number. Packages will typically arrive within 1-3 days depending on the destination. Please, be advised that there can be up to a 24-hour delay for Canada Post to log the tracking number into their systems from the time a confirmation email from Canna Club Co. was sent.

Shipping fees are $20.00 for all orders between $0 and $149, and free for orders of $150 or more. All orders are shipped by Canada Post’s Xpresspost service. Once your order has been processed, you will receive a tracking number via email. Typically, you will receive your order within 1-3 business days unless you live in a remote area.

Product Related

If there is something wrong with your order. Please do not hesitate to email us at contact@cannaclubco.ca or call us at 236-998-6769. We will try our best to make it right.