Frequently Asked Questions

Local Weed Delivery

Orders placed before 12:30pm & 4:30pm will be processed and delivered on the same day. 

Surrey | New Westminster | North DeltaBurnaby 
$60 Minimum Free Same-Day Delivery

Langley City | Coquitlam City/Port Moody | South Surrey/Crescent/White Rock
$100 Minimum Free Same-Day Delivery

Vancouver | Richmond 
$200 Minimum Free Same-Day Delivery

*orders under for Vancouver/Richmond $200 will be shipped via express post*

Orders before 12:30PM can order for these time slots:
1-2PM, 2-3PM, 3-4PM, 4-5PM, 5-6:30PM, 6-7PM, 7-8PM, 8-9PM.

Orders before 4:30PM can order for these time slots:
5-6:30PM, 6-7PM, 7-8PM, 8-9PM.

Our hours of operation are:
MON – FRI 1:00PM – 9:00PM
SAT – SUN 1:00PM – 5:00PM

Same day delivery cut off time is 12:30PM & 4:30PM

We deliver your order in a discreet lunch bag with no promotional graphics on them. The contents inside your bag are slightly smell proofed.

Delivery will be within the time-frame you have chosen. Our courier will text/call/knock on the door of the delivery address provided. You can leave specific delivery notes for instructions. 

Mail Order & Shipping Questions

After receiving payment for your order, we will ship your package within 24 hours! Orders placed on Friday after 12:30PM will be processed and fulfilled the next business day.

Shipping fees are $20.00 for all orders between $0 and $149, and free for orders of $150 or more.

Canna Club Co only accepts orders from within Canada and will not ship outside of Canada. All prices are in Canadian dollars

Contents of an order are individually bagged, vacuum sealed and packaged together in a bubble-lined generic Xpresspost envelope or box, depending on order size. The actual contents of the package are not disclosed in any shipping documentation to ensure confidential, safe and discrete delivery.

Canada Post is the trusted method of delivery for Health Canada regulations governing Canadian Medical Marijuana suppliers.

Canna Club Co. does not ship to Nunavut and Northern Quebec.

Yes. Although, we are not responsible for any thefts that may occur with P.O. Boxes

You’ll receive an email with your tracking number once Canada Post receives your package. Please allow up to 24 hours for your tracking number to appear in their system. If you have not received email from us, please check your junk/spam container. If you still can not find it there, please email: contact@cannaclubco.ca

Payment and Fees

Cash on delivery (local delivery only) & Email Money Transfer (E-Transfer)

All of our products have 5% GST baked into the price. 

Ordering

1. Click on the thumbnail of any product found on our website

2. Select the desired product weight and quantity.

3. Click “Add to Cart” tab.

4. To checkout, click on the “View Cart” tab at the top of the page or on the cart icon in the menu bar to review your order.

5. Click “Proceed to Checkout” tab and fill out the required information. Please note, you will be required to create an account and verify your age if you have not already.

6. Acknowledge that you have read and accept the terms & conditions, then click the “Place Order” tab at the bottom of the page.

No. All orders must be placed online, no exceptions. If you are having trouble placing an order please do no hesitate to contact support.

After we receive your order, if you wish to edit your order or address please contact us and we will happy to make the changes.

Call us or text us: 236-998-6769
Email: contact@cannaclubco.ca

Product Related

If there is something wrong with your order. Please do not hesitate to email us at contact@cannaclubco.ca or call us at 236-998-6769. We will try our best to make it right. 

Yes! Our photos are taken in-house by our photography team. Edits on the flower are minimal to none.

Support Related

We will try to reply as promptly as possible. If there are any questions and concerns, please do not hesitate to contact us.

Our contact information is below:
Email us at contact@cannalcubco.ca
Phone/text us at 236-998-6769

Local Delivery:
Please check your invoice if address provided is correct and date and time-slot chosen for is correct. If both are correct, please contact support at contact@cannaclubco.ca or 236-998-6769

Mail Order:
If your package is deemed missing due to our error we will replace the order. If a signature is waived then we would not replace the order. This means you have just waived your insurance with us. Once an order is suspected to be missing we will contact Canada Post 3 business days after the expected delivery date to open a ticket.

Our system only moves orders into processing once your e-Transfer has been matched against your order number (included in the notes section of your e-Transfer). After it has been accepted your order will be moved to processing.

Distribution Inquiries

If you would like to get your brand on our site, we would love to have a discussion about quality and pricing.

Our contact information is below:
Email us at contact@cannalcubco.ca
Phone/text us at 236-998-6769

Shopping Cart
DELIVERY CUT OFF AT 12:30PM & (4:30PM ON WEEKDAYS) | MONDAY - FRIDAY TIL 9PM | WEEKENDS TIL 5PM | OUR DELIVERY AREAS
+